Refunds & Cancellations

Pilot Companion · last updated 24 October 2026

Free trial

New members get one free trial. Cancel before the trial ends and you are not charged anything.

Cancelling

  • Cancel at any time on your account page (sign in, then “Cancel my subscription”). You can also email feedback@theair.tech and we will cancel it for you.
  • Cancelling stops all future payments straight away. You keep access to the Ready Room until the end of the period you have already paid for.
  • You can subscribe again at any time.

Refunds

  • Monthly plan: payments are not refunded for part of a month.
  • Yearly plan: if you ask within 14 days of a yearly payment, we refund that payment in full and end your access; after 14 days, yearly payments are not refunded for part of a year.
  • Mistakes: if you were charged twice or charged after cancelling, email us within 30 days and we will refund the payment that should not have been taken.
  • If we close Pilot Companion, we refund the unused part of any yearly subscription.
  • Refunds are made through PayFast to the card or account you paid with, normally within 10 working days.

Outages and removed features

If the Ready Room cannot be used for more than 72 hours in a row because of a fault on our side, you can ask within 30 days for the days lost to be added to your subscription or for a refund of the part of your payment for those days. If we remove a major feature that was described when you subscribed and do not replace it, you can cancel and ask for a refund of the unused part of a yearly subscription. The details are in section 8 of the Terms of Service.

Questions about a payment

If a payment looks wrong (an amount you do not recognise, a charge after you cancelled, or a double charge), please tell us first:

  • Email feedback@theair.tech with the email address of your account, the date and amount of the payment, and the PayFast reference from your receipt if you have it.
  • We acknowledge your email within two working days and aim to resolve it within ten working days. We check our records against PayFast’s and tell you what we found.
  • If the payment should not have been taken, we refund it through PayFast. If we cannot agree, you can still take it up with PayFast, your bank or card issuer, or the bodies named in section 15 of the Terms.

Failed payments

If a renewal payment fails, PayFast may try again. Access to the Ready Room stops a few days after the payment was due, and starts again as soon as the subscription is paid.

Your rights

This policy does not take away any right you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.

Contact

Payments and refunds: feedback@theair.tech. General questions: hello@theair.tech or +27 (0) 74 580 0662.